Shipping Rates Start at:
Canada $2.50 USD
United States $6.95 USD
International $8.95 USD
¶ You agree that Authentic Expressions or its owners shall not be held liable for any special, incidental or consequential damage or injury resulting from the possession, use or misuse of website or merchandise sold directly or indirectly through this site.
¶ Customer satisfaction is the #1 goal at Authentic Expressions! If you find that you are not 100% satisfied with your order, simply notify me by email within 7 days of receipt and we will arrange for return of the product. Returned merchandise must be in re-sellable (careful trial use is acceptable), undamaged condition and include all original packaging to qualify for refund or exchange (shipping charges excluded).
* All Brandname Pens (Monteverde, Conklin, Stipula, Delta and Napkin) may be returned for a store credit only (no refunds) and are subject to a 20% restocking charge!
If you receive product damaged thru the mail or DOA (dead on arrival), a full refund or exchange will be provided for the product!
¶ All of my custom made writing instruments and gift items are guaranteed for 1 year from the purchase date shown on your invoice. During this warranty period, I will repair or replace your pen (at my discretion) for any failure in mechanism or workmanship due to normal* use. *Please note: Writing instruments are not intended to be dropped or mis-used as darts or screwdrivers!
¶ Excluded from this warranty is any wear or abrasion showing on writing instruments of the less durable platings, as well as parts that are exhausted during normal use and wear (i.e. ink cartridges, leads, erasers, metal plating), or items that have been misused, abused or altered. Shipping charges for returning the item to me will be the responsibility of the customer.
¶ Also excluded are direct or consequential damages to persons, property or materials, for which you agree to indemnify and hold Authentic Expressions, and (as applicable) our parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand. Your purchase of any of our products constitutes your agreement to these terms.
¶ Force Majeure. Neither you nor we will be liable for delays in processing or other nonperformance caused by such events as fires, telecommunications, utility, or power failures, equipment failures, labor strife, riots, war, nonperformance of our vendors or suppliers, acts of God, or other causes over which the respective party has no reasonable control; provided that the party has procedures reasonably suited to avoid the effects of such acts.