¶ You agree that Authentic Expressions or its owners shall not be held liable for any special, incidental or consequential damage or injury resulting from the possession, use or misuse of website or merchandise sold directly or indirectly through this site.
¶ Customer satisfaction is the #1 goal at Authentic Expressions! If you find that you are not 100% satisfied with your order, simply notify me by email within 7 days of receipt and we will arrange for return of the product. Returned merchandise must be in re-sellable (careful trial use is acceptable), undamaged condition and include all original packaging to qualify for refund or exchange (shipping charges excluded).
* All Brandname Pens (Monteverde, Conklin, Stipula, Delta and Napkin) may be returned for a store credit only (no refunds) and are subject to a 20% restocking charge!
If you receive product damaged thru the mail or DOA (dead on arrival), a full refund or exchange will be provided for the product!
¶ All of my custom made writing instruments and gift items are guaranteed for 1 year from the purchase date shown on your invoice. During this warranty period, I will repair or replace your pen (at my discretion) for any failure in mechanism or workmanship due to normal* use. *Please note: Writing instruments are not intended to be dropped or mis-used as darts or screwdrivers!
¶ Excluded from this warranty is any wear or abrasion showing on writing instruments of the less durable platings, as well as parts that are exhausted during normal use and wear (i.e. ink cartridges, leads, erasers, metal plating), or items that have been misused, abused or altered. Shipping charges for returning the item to me will be the responsibility of the customer.
¶ Also excluded are direct or consequential damages to persons, property or materials, for which you agree to indemnify and hold Authentic Expressions, and (as applicable) our parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand. Your purchase of any of our products constitutes your agreement to these terms.
¶ Force Majeure. Neither you nor we will be liable for delays in processing or other nonperformance caused by such events as fires, telecommunications, utility, or power failures, equipment failures, labor strife, riots, war, nonperformance of our vendors or suppliers, acts of God, or other causes over which the respective party has no reasonable control; provided that the party has procedures reasonably suited to avoid the effects of such acts.
Important information regarding new GDPR regulations for EU Customers effective from May 25th, 2018
Under the GDPR, every data processing activity, performed as a controller (seller) or processor (credit card processing), needs to rely on a legal basis. The GDPR recognizes a total of six legal bases for processing EU individuals’ personal data (in the GDPR, EU individuals are referred to as “data subjects”). Authentic Expressions conducts business on any one of these six legal bases, according to Art. 6 (1) (a) to (f) GDPR, which are:
The data subject (customer) has given consent to the processing of his or her personal data for one or more specific purposes;
The processing is necessary for the performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract;
The processing is necessary for the compliance with a legal obligation to which the controller is subject;
The processing is necessary to protect a vital interest of the data subject;
The data processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority; or
The processing is necessary for the legitimate interests pursued by the entity, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require personal data protection.
By making a purchase through this website (Go-authentic.com), you (the customer) consents and agrees to sharing your personal data (including First & Last Name; email address; telephone number; credit card number; cc expiration date; cc security code; and product purchased; ip address) with the "data controller" (Authentic Expressions) as well as with the "data processor" (Paypal, Stripe) for the necessary performance of the sales contract or purchase transaction.
You also consent and agree to the storing of above mentioned "personal data" in our customer records to be used for the purpose of 'proof of purchase', 'warranties', 'credits', 'future purchases', 'reward points' and 'account registration'.
You may elect to have your information updated or deleted at any time, by using the following link: GDPR Preferences